FAQ
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What are your hours of operation?
Sunday & Monday- Closed
Tuesday- Saturday by Appointment
(We are closed Tuesdays during the Summer Months)
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What services do you offer?
We offer a wide range of services from facials, brows, lashes & waxing. For a full list of services and descriptions, please visit our Appointments page.
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What is your cancellation policy?
We require a minimum of 24 hours' notice for cancellations or rescheduling. Cancellations made within 24 hours of your appointment may be subject to a cancellation fee.
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Gift Card/ Gift Certificate Policy
Please note the following regarding gift card use:
Gift cards are valid for the dollar amount purchased, not for specific services.
If prices change over time, the gift card will be applied toward the current rate of service.
Gift card/certificate paid value never expires, and we’re happy to help recipients find the best way to use their credit, whether that’s for a full service or applied toward a portion of a longer one.
Service pricing may increase periodically to reflect changes in cost, time, and value. We are committed to providing exceptional care, and appreciate your understanding of small business sustainability.
No cash back will be given for unused balances, but remaining amounts may be used toward future visits.
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How should I prepare for my facial?
Please arrive with no makeup & a clean face. Do not come in if you have a sunburn, are sick or have had botox within the last two weeks prior to your appointment.
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What if I have special health concerns or allergies?
Please inform us of any health concerns, allergies, or medical conditions when booking your appointment and upon arrival. This information helps us tailor your treatments to ensure your safety and comfort.
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Any products I should avoid leading up to my facial?
Yes, if you use Retin-A, Adapalene, Differin, Retinol or any other Vitamin A derivative, please stop using them for at least 3-5 days leading up to your facial. These products can make your skin more sensitive and prone to irritation.
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Are children allowed?
We kindly ask that no children are brought to the spa for your treatment, even if they are well behaved.
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How early should I arrive?
We recommend arriving at least 5-10 minutes prior to your appointment time to allow for check-in, fill out any necessary paperwork and to start relaxing. We want you to enjoy your full appointment time, if arriving at the start of your appointment or a few minutes later, we unfortunately will not be able to extend your appointment time. Please keep in mind, if you are 15 minutes or more late, your appointment will need to be rescheduled and a late cancellation fee may apply. Thank you for your understading.
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Where should I park?
We have street parking on US-1 or you can park in the district parking lot that faces the front of the spa.
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What should I wear?
Wear comfortable, loose clothing to your appointment. We have robes we will provide for your convenience during your visit once you enter the treatment room.
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What should I expect during my first visit?
When you arrive, you’ll be greeted by our front desk staff who will help you with any paperwork. You’ll be asked to fill out a brief health questionnaire to ensure we tailor your treatment to your needs.
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Gratuity Policy
At Skin Garden, we believe in transparent pricing and zero pressure. While gratuity is never expected, it’s always appreciated if you feel inspired to give.
Please note: Tipping is not required, nor are the suggested percentages on the checkout screen, you can always hit custom amount or no tip. The checkout screen suggests tipping percentages that are reflective of your total amount including if any products were purchased. If you’d like to tip based on your service alone, just ask we’re happy to clarify your service total. This is a standard function of any and all Point of Sales Systems.
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Are your facilities wheelchair accessible?
Yes, our spa is wheelchair accessible through the front entrance. Please let us know in advance so we can ensure a comfortable experience for you..